Questions for white-label solutions providers

Keeping up with what tools to use for your organisation is becoming busier to navigate. This becomes more complex when you are choosing suppliers when you are not a specialist in AI and how that might be able to best support Adult Social Care.

Here are some questions to ask that may help minimise risk and help you understand more details to make decisions in evaluating providers of white-label solutions for the public sector through the lens of AI and Adult Social Care.

This list is a starting point. As new technologies evolve, so will the tools and disciplines so ensure you use this combined with your own good knowledge to evolve your list of questions.

These questions are by no means comprehensive and the type of solution you are looking to implement, and your environment will all differ, but these headline questions will help to unpack the top-line issues and help you to mitigate risks.

Do check out our Risk Register too which gives you a format for scoring base risks.

Here is a list of questions, click on the toggle to see more detail in each.

• For you: What is the problem you are trying to solve?
• For your potential supplier: What is the problem their technology is trying to solve?
• Technology compatibility
• Security and Compliance
• User experience and accessibility
• Testing and feedback
• Training on the new tool
• Helpdesk and support
• Licensing
• Mitigating the risk in augmenting future pricing
• Vendor reputation and support
• Scalability and future-proofing: developing tools in partnership